19 lines
1.9 KiB
Markdown
19 lines
1.9 KiB
Markdown
---
|
|
tags:
|
|
- Kommunikation
|
|
- Englisch
|
|
---
|
|
|
|
### Write five sentences summarising the key information about the lighting system.
|
|
|
|
1. Our new model, the LUX-Beam 500 LED car lighting system provides superior road illumination. With a low power consumption of 35 watts per hour, a light output of 3000 lumens per bulb and a lifespan of 50000 hours, you can safely drive through the dark for long periods of time without worrying.
|
|
2. Some of the key features of the product are it's adaptive brightness, integrated heat management, and flicker-free technology, allowing for enhanced visibility and safety, reduced energy consumption and long-lasting performance.
|
|
3. The LUX-Beam 500 is compatible with most modern cars and easy to install.
|
|
4. It is made from Aero-Space aluminium and has passed the certifications for E-Mark, RoHS, and CE.
|
|
5. (Buy AutoBright's LUX-Beam 500 car lighting system today.)
|
|
|
|
### Problems on the phone
|
|
1. Lack of knowledge or information: Clarification - is the caller lacking or she? If he is, then try to explain everything in simpler terms. "It doesn't use much energy. Brightness ranges from phone light to floodlight levels of bright" especially with comparisons to daily usage items. If she doesn't have information, she could also just be upfront and admit that she does not have the spec sheet and will call back with the information.
|
|
2. Caller is rude or unfriendly. Either stay calm and be patient with the caller, or give a stern warning that rude behavior will end up with a terminated call and an entry on the company's blacklist.
|
|
3. Poor signal: Make it known that the connection is problematic. If signal weakens, ask to repeat any information that might have been missed. Frequently check in to make sure everyone is on the same page.
|
|
4. Language barrier: Speak slow, use simple language. Ask to repeat. Maybe ask for Email and try writing or write things down as understood and send a mail afterwards asking for confirmation. |