44 lines
2.3 KiB
Markdown
44 lines
2.3 KiB
Markdown
---
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tags:
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---
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1. Voice over Internet Protocol (VoIP) - E
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2. Instant Messenger - B
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3. Online Collaboration - C
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4. AI Chatbot - F
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5. Video Conferencing - D
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6. Email - A
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### When to use?
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1. Calling a colleague or a client.
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2. In private or quick exchanges with colleagues.
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3. Working in a team, coordination.
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4. Clients before reaching Sarah.
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5. Official meetings with clients/business partners/important people in general.
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6. Official and general communication with a lot of people that does not need immediate attention. Files are sent here.
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### Situations - Most suitable communication option
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1. Video conferencing or VoIP conference.
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2. Online Collaboration
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3. Video Conference
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4. AI Chatbot
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5. Instant Messenger
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6. Email
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7. VoIP or Email
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8. Video conferencing
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9. VoIP
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### KBS Unified Communications
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We have:
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- VoIP and Instant Messenger rolled into one (Cisco Jabber) which can handle up to 10 people in a conference and allows screen sharing.
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- Video conferencing with Cisco Webex. We have dedicated conference rooms with high-end hardware systems for video conferencing with entire rooms of participants.
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- Email in the form of HCL Notes.
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- Online Collaboration in the form of Jira & Confluence.
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- We do not have AI chatbots due to data concerns.
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I mostly use the Instant Messenger and Email. I have yet to actually join a video conference with my webcam enabled. Though when installing the conferencing systems I had to check their functionality and so saw myself on the big screen once.
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Generally based on urgency from least urgent to most urgent: Email -> Instant Messenger -> VoIP Call.
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The tools are linked. Like I said, Jabber serves as both IM and VoIP. It replaces physical phones with virtual phones for most. Some declare their physical phones a necessity and keep them, though.
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Problems are abundant. Jabber loves logging out users and requires a two-step login with different credentials. It also recently had some problem with the Presence function that automatically updated the availability of a person (showing them as online when they are, in fact, away from the keyboard.)
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Webex is, at the moment, more of a sidegrade to Jabber with some benefits and drawbacks.
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Our Email Client is pre-historic and is held together by tape and prayers. It's laggy, unresponsive and has some... interesting design philosophies to say the least. |