1.5 KiB
Goodwood of Chelsea
133 King’s Road
London SW5 7HL
5 September 2025
Tangerine Dreams
An der Alster 225
20099 Hamburg
Germany
Dear Ms Bruckner,
Thank you very much for your letter and for bringing these matters to my attention. I fully understand your dissatisfaction, and I would like to offer my sincere apologies for the recent decline in the quality of our service.
As you may know, our company was taken over by an Australian investment firm about a year ago. Since then, we have undergone significant organisational and personnel changes. We have also restructured our supplier network and now work exclusively with certified suppliers to ensure consistently high product quality.
Unfortunately, these changes have caused temporary disruption to our usual standards. Please be assured that we have already initiated radical measures to address the issues you experienced. I am confident that our service will be back to its usual reliable level in the very near future.
Regarding your current order (Order No. 1-779), the replacement delivery is already on its way to you. You will also receive a 20% discount on this order as a gesture of goodwill. The goods you have complained about will be collected by our forwarding agent when the replacement items are delivered.
We greatly value the long-standing business relationship between our companies and sincerely hope that we can continue our cooperation under improved conditions.
Yours sincerely,
Robert Clarkson
Managing Director
Goodwood of Chelsea