Hoch mit dem alten Krempel...

Aufgaben/Englisch/Complaint Adjustment.md

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+Goodwood of Chelsea  
+133 King’s Road  
+London SW5 7HL
+
+5 September 2025
+
+Tangerine Dreams  
+An der Alster 225  
+20099 Hamburg  
+Germany
+
+Dear Ms Bruckner,
+
+Thank you very much for your letter and for bringing these matters to my attention. I fully understand your dissatisfaction, and I would like to offer my sincere apologies for the recent decline in the quality of our service.
+
+As you may know, our company was taken over by an Australian investment firm about a year ago. Since then, we have undergone significant organisational and personnel changes. We have also restructured our supplier network and now work exclusively with certified suppliers to ensure consistently high product quality.
+
+Unfortunately, these changes have caused temporary disruption to our usual standards. Please be assured that we have already initiated radical measures to address the issues you experienced. I am confident that our service will be back to its usual reliable level in the very near future.
+
+Regarding your current order (Order No. 1-779), the replacement delivery is already on its way to you. You will also receive a 20% discount on this order as a gesture of goodwill. The goods you have complained about will be collected by our forwarding agent when the replacement items are delivered.
+
+We greatly value the long-standing business relationship between our companies and sincerely hope that we can continue our cooperation under improved conditions.
+
+Yours sincerely,
+
+Robert Clarkson  
+Managing Director  
+Goodwood of Chelsea

Aufgaben/Englisch/Complaint.md

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+Construct World
+ul. Przemysnowa 22
+40-001 Katowice
+Poland
+
+25 November 2025
+Hauch Zubehör KG
+Industriestraße 18
+73527 Schwäbisch Gmünd
+Germany
+
+Subject: Complaint Regarding Incorrect and Damaged Delivery
+
+Dear Sir or Madam,
+
+This delivery was our first order with your company, and unfortunately several issues occurred which compel us to file a formal complaint.
+
+Upon inspection of the shipment, we identified the following problems:
+• 100 units of the Monsterbox model arrived damaged.
+• 65 units of the Tranquility model were missing from the delivery.
+• Instead of the missing Tranquility cases, 65 units of the Vista model were delivered by mistake.
+
+We kindly request that the damaged Monsterbox units be collected by your forwarder and that you provide either replacement units or a refund for these items.
+
+Furthermore, the incorrect Vista units must be collected and replaced immediately with the correct Tranquility model. We urgently require these cases because they are scheduled to be installed in our customer center, which is set to open on the 12th of December 2025.
+
+We grant a three week period for remedy. Should the issues not be fully resolved within this time frame, we reserve the right to withdraw from the purchase contract and refrain from placing any further orders with your company.
+
+We trust that you will handle this matter promptly and professionally. Please confirm receipt of this
+complaint and inform us about the next steps as soon as possible.
+
+Best regards,
+
+Construct World
+Purchasing Department

Aufgaben/Englisch/Correspondence (Enquiry and Offer).md

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+# Enquiry
+**Subject:** Enquiry About German-Made Computer Cases
+
+**Dear Sir or Madam,**
+
+We are a large DIY store in Poland and learned about your company, Hauch Zubehör KG, during the recent trade show in Hannover. As we are currently expanding our range of computer components, we are particularly interested in your German-made computer cases.
+
+We would be grateful if you could send us detailed information about your delivery times and any quantity discounts you offer. We would also appreciate receiving a copy of your latest catalogue, including price lists, for our internal review.
+
+In addition, we kindly request a sample of one of your computer case models so that we may inspect the quality before placing a larger order.
+
+Thank you in advance for your cooperation. We look forward to hearing from you soon.
+
+Yours faithfully,  
+Andrzej Bańkowski
+Construct World
+
+---
+# Offer
+**Subject:** Offer for German-Made Computer Cases
+
+**Dear Sir or Madam,**
+
+Thank you very much for your enquiry and your interest in our German-made computer cases. We are pleased to send you our current brochure, including the corresponding price list, in the attachment.
+
+Our delivery times to Poland are as follows:
+
+- **Large orders over 500 units:** 5–10 working days
+- **Smaller orders:** 2–4 working days
+
+We are also able to offer a **5% discount** for orders with a total value exceeding **€2,500**.
+
+We would be delighted to cooperate with Construct World and look forward to the possibility of working together in the near future.
+
+Please feel free to contact us if you require any additional information.
+
+Yours faithfully,  
+Alois Horkheimer
+Hauch Zubehör KG

Aufgaben/Englisch/Enquiries.md

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+### Parts & Functions
+- 1: Sender's Address: Identify Sender and where to respond to
+- 2: Date: Date of writing
+- 3: Recipient's Address: Identify Recipient and for the mailman (if envelope with window)
+- 4: Salutation: Greeting
+- 5: Subject Line: Subject Line
+- 6: Opening/Reference: Introduction as to why
+- 7: Main enquiry/body: The meat and potatoes of the letter
+- 8: Call to action: Request
+- 9: Closing paragraph: Get the recipient to respond
+- 10: Complimentary Close: A nice way to say goodbye
+- 11: Signature Block: To show that you mean business. Verify.
+
+
+### UK vs US Letter
+
+| **Merkmal**                          | **UK Letter Format**                                                                  | **US Letter Format**                                                |
+| ------------------------------------ | ------------------------------------------------------------------------------------- | ------------------------------------------------------------------- |
+| **Layout**                           | Meist _semi-blocked_: Absenderadresse und Datum rechtsbündig, Empfängeradresse links. | _Full block_: Alles linksbündig (Adresse, Datum, Text, Grußformel). |
+| **Datumsschreibweise**               | _6 November 2025_ (Tag–Monat–Jahr, ohne Komma)                                        | _November 6, 2025_ (Monat–Tag–Jahr, mit Komma)                      |
+| **Betreffzeile (Subject line)**      | Steht **vor** der Anrede (_Subject: Enquiry about printers_)                          | Steht **nach** der Anrede oder wird oft ganz weggelassen            |
+| **Anredezeichen**                    | Nach der Anrede meist **Komma** (_Dear Mr Brown,_)                                    | Traditionell **Doppelpunkt**, modern auch Komma (_Dear Mr. Brown:_) |
+| **Grußformel (Complimentary close)** | _Yours sincerely_ (Name bekannt) / _Yours faithfully_ (Dear Sir/Madam)                | _Sincerely_ / _Sincerely yours_                                     |
+| **Rechtschreibung / Stil**           | Britisches Englisch (_colour, organisation, enquiry_)                                 | Amerikanisches Englisch (_color, organization, inquiry_)            |
+| **Papierformat**                     | A4 (210 × 297 mm)                                                                     | „Letter“ (8.5 × 11 inches ≈ 216 × 279 mm)                           |
+### Where is the UK Letter format used?
+Ex-colonies and members of the commonwealth. US Letter is used in the US, Phillippines, and Latin America.
+
+## Typische Phrasen
+| **English phrase from the example enquiry**                                           | **German equivalent / meaning**                                                              |
+| ------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
+| Your organization has been in the news as a leader in the industry.                   | Ihr Unternehmen war in den Nachrichten als führend in der Branche.                           |
+| We are interested in [...]                                                            | Wir interessieren uns für [...]                                                              |
+| Please send us your price list as well as information, terms of payment and delivery. | Bitte senden Sie uns Ihre Preisliste sowie Informationen zu Zahlungs- und Lieferbedingungen. |
+| Please also indicate your shortest delivery time.                                     | Bitte geben Sie auch Ihre kürzeste Lieferzeit an.                                            |
+| We would frequently order in great quantities.                                        | Wir würden regelmäßig in großen Mengen bestellen.                                            |
+| We hope to be hearing from you.                                                       | Wir hoffen, bald von Ihnen zu hören.                                                         |
+## 3: Writing an inquiry
+Trading Estimated
+Husemannstr. 42
+584242 Witten
+Fon: 02302-425842-0
+Fax: 02302- 42542-42
+E-mail: superservice@tradingestimated.witten.de,
+
+6th of November 2025
+
+Neway, 17898 Worster Ct #150
+Richmond
+BC V6V 2B8
+Canada
+Fon: +18003901119
+www.neway.ca
+
+**Subject:** _Enquiry about Microsoft Surface Pro Laptop/Tablet Hybrid_
+
+**Dear Sir or Madam,**
+
+We have learned about your company from an online business directory and are interested in your range of portable computer systems. In particular, we would like to receive detailed information about the Microsoft Surface Pro laptop/tablet hybrid.
+
+Please send us your current price list, technical specifications, and details of your terms of payment and delivery. We would also appreciate it if you could indicate your shortest delivery time and possible quantity discounts for regular orders.
+
+If your conditions are competitive, we will consider placing a trial order soon.
+
+We look forward to hearing from you.
+
+Yours sincerely,
+Kevin Neumann
+Trader Joe @ TradingEstimated

Aufgaben/Englisch/Offers.md

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+Incoterms published by the International Chamber of Commerce (ICC)
+## DDP - Delivered Duty Paid
+Seller does EVERYTHING — shipping, customs, taxes, import duties.  
+Buyer just receives the goods at their door.
+
+## EXW - Ex Works
+The buyer does almost everything. Seller just makes the goods available at the warehouse. Loading, transport, export are all paid for and arranged by the buyer.
+
+## CIF - Cost Insurance and Freight
+Same as CFR **but seller also pays for insurance**.
+> *Seller pays for shipping **up to the destination port**,*  
+   *BUT risk transfers **when the goods are loaded onto the ship**.*
+
+## CPT - Carriage Paid To
+Seller pays transport **to an agreed destination**,  
+BUT buyer takes risk once goods are handed to first carrier.
+
+## CIP - Carriage and Insurance Paid To
+Same as CPT but **seller also pays insurance**.
+
+## FOB - Free On Board
+Seller loads goods _onto the ship_.  
+After it’s on board → **buyer takes responsibility**.
+
+## FAS - Free Alongside Ship
+Seller brings goods **to the port** and places them _next to the ship_.  
+Buyer handles loading + everything after.
+
+## FCA - Free Carrier
+Seller delivers goods to a carrier chosen by the _buyer_ at an agreed place.  
+From there on, the buyer pays and is responsible.
+
+## CFR - Cost and Freight
+Seller pays for shipping **up to the destination port**,  
+BUT risk transfers **when the goods are loaded onto the ship**.
+
+![[Incoterms-2025.png]]

Aufgaben/Englisch/Order.md

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+Construct World
+ul. Przemysnowa 22
+40-001 Katowice
+Poland
+
+14 November 2025
+Hauch Zubehör KG
+Industriestraße 18
+73527 Schwäbisch Gmünd
+Germany
+
+Subject: Order for Computer Cases – Your Offer Dated 6 November 2025
+
+Dear Sir or Madam,
+Thank you very much for your offer of 6 November 2025. We have studied your quotation carefully. Please supply the following items on the terms stated below:
+Order
+We hereby place a firm order for:
+
+400 × Monsterbox (Tower with tempered-glass side panel), Unit Price €35.06, minus 5% discount
+400 × Tranquility (Sound-dampened tower case), Unit Price €29.92, minus 5% discount
+
+Delivery is to be made DDP Poland.
+Complete delivery within a maximum of 10 days is a firm condition of this order.
+
+Payment will be made upon receipt of the goods.
+Please inform us of the bank account to which payment should be transferred.
+
+Please ensure that the consignment is packed with the utmost care.
+Please acknowledge this order promptly.
+We look forward to receiving the goods and to doing further business with you.
+
+Best regards,
+Construct World
+Purchasing Department