berufsschule-u2/Englisch (Ritter)/Company Communication.md

tags

tags

1. Voice over Internet Protocol (VoIP) - E
2. Instant Messenger - B
3. Online Collaboration - C
4. AI Chatbot - F
5. Video Conferencing - D
6. Email - A

When to use?

1. Calling a colleague or a client.
2. In private or quick exchanges with colleagues.
3. Working in a team, coordination.
4. Clients before reaching Sarah.
5. Official meetings with clients/business partners/important people in general.
6. Official and general communication with a lot of people that does not need immediate attention. Files are sent here.

Situations - Most suitable communication option

1. Video conferencing or VoIP conference.
2. Online Collaboration
3. Video Conference
4. AI Chatbot
5. Instant Messenger
6. Email
7. VoIP or Email
8. Video conferencing
9. VoIP

KBS Unified Communications

We have:

• VoIP and Instant Messenger rolled into one (Cisco Jabber) which can handle up to 10 people in a conference and allows screen sharing.
• Video conferencing with Cisco Webex. We have dedicated conference rooms with high-end hardware systems for video conferencing with entire rooms of participants.
• Email in the form of HCL Notes.
• Online Collaboration in the form of Jira & Confluence.
• We do not have AI chatbots due to data concerns.

I mostly use the Instant Messenger and Email. I have yet to actually join a video conference with my webcam enabled. Though when installing the conferencing systems I had to check their functionality and so saw myself on the big screen once. Generally based on urgency from least urgent to most urgent: Email -> Instant Messenger -> VoIP Call. The tools are linked. Like I said, Jabber serves as both IM and VoIP. It replaces physical phones with virtual phones for most. Some declare their physical phones a necessity and keep them, though. Problems are abundant. Jabber loves logging out users and requires a two-step login with different credentials. It also recently had some problem with the Presence function that automatically updated the availability of a person (showing them as online when they are, in fact, away from the keyboard.) Webex is, at the moment, more of a sidegrade to Jabber with some benefits and drawbacks. Our Email Client is pre-historic and is held together by tape and prayers. It's laggy, unresponsive and has some... interesting design philosophies to say the least.