Auch der Krempel muss hoch!

Englisch (Ritter)/Company Communication.md

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+tags:
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+
+1. Voice over Internet Protocol (VoIP) - E
+2. Instant Messenger - B
+3. Online Collaboration - C
+4. AI Chatbot - F
+5. Video Conferencing - D
+6. Email - A
+
+### When to use?
+1. Calling a colleague or a client.
+2. In private or quick exchanges with colleagues.
+3. Working in a team, coordination.
+4. Clients before reaching Sarah.
+5. Official meetings with clients/business partners/important people in general.
+6. Official and general communication with a lot of people that does not need immediate attention. Files are sent here.
+
+### Situations - Most suitable communication option
+1. Video conferencing or VoIP conference.
+2. Online Collaboration
+3. Video Conference
+4. AI Chatbot
+5. Instant Messenger
+6. Email
+7. VoIP or Email
+8. Video conferencing
+9. VoIP
+
+### KBS Unified Communications
+We have:
+- VoIP and Instant Messenger rolled into one (Cisco Jabber) which can handle up to 10 people in a conference and allows screen sharing.
+- Video conferencing with Cisco Webex. We have dedicated conference rooms with high-end hardware systems for video conferencing with entire rooms of participants.
+- Email in the form of HCL Notes.
+- Online Collaboration in the form of Jira & Confluence.
+- We do not have AI chatbots due to data concerns.
+
+I mostly use the Instant Messenger and Email. I have yet to actually join a video conference with my webcam enabled. Though when installing the conferencing systems I had to check their functionality and so saw myself on the big screen once.
+Generally based on urgency from least urgent to most urgent: Email -> Instant Messenger -> VoIP Call.
+The tools are linked. Like I said, Jabber serves as both IM and VoIP. It replaces physical phones with virtual phones for most. Some declare their physical phones a necessity and keep them, though.
+Problems are abundant. Jabber loves logging out users and requires a two-step login with different credentials. It also recently had some problem with the Presence function that automatically updated the availability of a person (showing them as online when they are, in fact, away from the keyboard.)
+Webex is, at the moment, more of a sidegrade to Jabber with some benefits and drawbacks.
+Our Email Client is pre-historic and is held together by tape and prayers. It's laggy, unresponsive and has some... interesting design philosophies to say the least.